Help
Getting started, your account and billing, and straight answers. If it isn't here, email us — a person replies.
Getting started
Subscribe
Choose a plan on the pricing page and pay by card, Apple Pay or Google Pay.
Install the app
Download Overleap for Windows, macOS, iOS or Android.
Sign in and connect
Use the email address you subscribed with, then tap Connect. The app picks the fastest route for you.
Account and billing
- How do I manage or cancel my subscription?
- Open your account page and choose Manage subscription. You can cancel, change your card or download invoices there. Cancelling keeps your plan active until the end of the period you've paid for. Cancelling stops renewal; it doesn't refund — see “Can I get a refund?”
- When am I charged?
- At the start of each billing period, on the card you subscribed with. Stripe emails you a receipt each time.
- Can I get a refund?
- You can withdraw and get a refund for the days you haven't used within 14 days of your first payment for a subscription billed by us (not through the App Store), or of an annual renewal. Email support@overleap.io. App Store purchases are refunded by Apple.
- I've hit the five-device limit
- Signing in on a sixth device signs out the oldest one automatically. To sign a device out yourself, use the Devices screen in the app.
Questions
How Overleap works, in plain terms.
Do you keep logs?
No. We don't record the sites you visit, the apps you use or the traffic you send. We keep only what a subscription needs: your email address, your plan and the devices signed in.
What does my ISP see?
One encrypted connection to a Overleap server, carrying an ordinary-looking HTTPS session. Encrypted Client Hello hides even the server name in the handshake, so there is nothing that identifies a VPN and nothing about where you actually go.
Is using a VPN legal in the UK?
Yes. Using a VPN is legal in the UK and across Europe. What you do online is still subject to the law.
Is it safe on public Wi-Fi?
Yes. Everything your device sends is encrypted before it leaves, so the café, hotel or train network only sees encrypted traffic, and nobody on the same network can read or tamper with it.
Does it work when I travel?
Yes. Overleap's connection looks like ordinary web traffic, so it keeps working in places where VPNs are usually blocked. Your subscription covers every location, and the app picks the fastest route wherever you are.
What is Encrypted Client Hello?
The part of a TLS handshake that normally reveals which server you're connecting to, encrypted. Most VPNs still send that name in the clear, which is what networks use to spot and block them. Overleap encrypts it.
Which platforms are supported?
Windows, macOS, iOS and Android. One subscription covers five devices at the same time.
How many devices can I use?
Five at the same time, on any mix of platforms. Signing in on a sixth device signs out the oldest one.
How much does it cost?
£79 a year, or £9.99 a month. Both include five devices, unlimited data and every location, and you can cancel any time.
How can I pay?
Credit or debit card through Stripe. Apple Pay and Google Pay are offered at checkout where your device supports them. You're charged in your local currency where available.
How do I cancel?
From your account page, or through the app store you subscribed with. Your plan stays active until the end of the period you've paid for.
Still stuck?
Email support@overleap.io with what you were trying to do and what happened. A person reads every message.